Frequently Asked Questions
myan98 FAQ — Everything you want to know, right here
From deposits and withdrawals to account security, football betting, and KYC verification, the questions players ask most are answered clearly here.
Questions and Answers
Whether you are playing at myan98 for the first time or have been playing for years — you may run into something that does not work smoothly, from opening an account to making a withdrawal. This page answers more than 20 questions players ask most often, grouped into four sections: football betting, account security, KYC verification, and withdrawals. If you still have questions after reading, you can reach our 24/7 customer support team at any time.
Account Security
myan98 uses 256-bit SSL encryption to protect all players' personal information and financial transactions. The necessary protections are in place to prevent your data from being intercepted when connecting to the server. You can read the full data policy on the Privacy Policy page.
Always check that the URL in your browser's address bar is https://myan98.mom. Confirm that a padlock icon with "https" is present. Do not interact with websites that ask you to download forms using a similar name, or with links sent through social media. If you are suspicious, you can report it to [email protected].
myan98 staff and support team will never ask for your OTP code or password. Do not share them with anyone. Anyone claiming to be a "staff member" and asking for an OTP is a scammer. If this happens, report it immediately to [email protected].
If you suspect any unrecognised access to your account — change your password immediately and notify the support team via live chat. The team is available 24/7 in Burmese and can temporarily lock your account if needed. All incidents are guaranteed to be recorded.
You can access the site through public Wi-Fi (coffee shops, buses, hospitals), but it is recommended to connect via your own data plan or a VPN for better security. Be aware that the chance of unusual financial activity is higher on public networks. Regardless of which network you use, SSL protection remains active.
Football Betting
Decimal odds (e.g. 1.85) mean that if you bet 1,000 Ks, you get back 1,850 Ks. Asian Handicap is a type of betting where the stronger team is given a handicap to level the playing field and give both sides a more equal choice. For example, if Team A is -0.5, Team A must win by at least one goal for your bet to pay out. You can check the odds in the myan98 football menu to read the available odds on the site.
Once a match ends, the result is settled as quickly as possible. Normally, winnings are credited to your account within minutes of the match finishing. For cancelled matches or matches stopped due to interruptions, bets will be refunded in line with the policy matching the original betting method. Read the Terms and Conditions.
An accumulator is a method where you combine two or more matches into a single bet. If all matches are correct, you receive the multiplied total of all the odds, which means the payout can be large. Players mix matches from competitions like the EPL and UEFA. However, if even one match is wrong, you lose the whole bet, so weigh up the probability carefully.
In-Play betting is a type of betting where you can place bets using live odds while a match is already in progress. On the myan98 football page, odds change in real time depending on what is happening in the match. It appeals to players who make quick decisions and have good knowledge of the game.
The myan98 sportsbook covers EPL (English Premier League), MNL (Myanmar National League), UEFA Champions League and FIFA World Cup matches. Multiple bet types are available including result betting, handicap and over/under. Available matches are updated daily, so check the football page for the latest listings.
Account Verification (KYC)
KYC (Know Your Customer) is the process of verifying that a player's name matches their payment account. It is in place to prevent money laundering and to make sure players can safely withdraw their own funds. In Myanmar, this check is essential for payment security.
Yes, it must match. If you withdraw via KBZPay, Wave Money, AYA Pay, or CB Pay, the name registered on that service must match the name on your myan98 account. If they don't match, the withdrawal may fail and a verification check may be required. If you have any issues, contact us via live chat.
KYC verification is usually carried out the first time you make a withdrawal. It can also be triggered immediately if there is any unusual deposit or withdrawal activity. These checks are part of our security system and are designed to protect players' funds.
If your withdrawal is rejected, you can contact the support team (available 24/7 via live chat) to ask for a clear explanation of the reason. If the rejection is due to a name mismatch, you will be advised on how to resolve it by updating your payment account. Once any incorrect details have been corrected, you can resubmit your request.
Any documents submitted during KYC are transmitted with SSL encryption and stored on a dedicated server. That data is not used for any purpose beyond verification. You can read the details in the Privacy Policy.
Questions about Withdrawals
The KBZPay, Wave Money, AYA Pay, or CB Pay account you withdraw to must be registered under the same name as your myan98 player account. Withdrawals to a third party's wallet are not permitted — this policy exists to protect players' funds and will not be changed.
The minimum withdrawal amount at myan98 is 30,000 Ks. Withdrawal requests below this amount cannot be accepted. Note that the minimum deposit amount is 5,000 Ks, which is different from the minimum withdrawal amount.
Yes. myan98 has no banking days or bank holidays — withdrawal requests are accepted 24 hours a day, 7 days a week. Funds are returned within 15 minutes to 2 hours Myanmar Standard Time (MMT). If it takes longer than usual, you can check via live chat.
Normally, withdrawals arrive in your KBZPay, Wave Money, AYA Pay, or CB Pay account within 15 minutes to 2 hours of submitting the request. Delays may occur due to large amounts or a required KYC check. If it is taking longer than expected, please contact our live chat support.
To withdraw funds earned from a Welcome Bonus, you must meet the wagering requirement. For the myan98 welcome bonus, you must wager 25 times the bonus amount before you can withdraw. For example — if you deposit 20,000 Ks you receive a bonus of 40,000 Ks; wagering = 40,000 × 25 = 1,000,000 Ks must be wagered before withdrawal. This system is in place to protect bonus funds.
The method you use to withdraw does not have to be the same as the one you used to deposit — you can deposit via KBZPay and withdraw via Wave Money. However, make sure in advance that the account is registered under your own name. If you plan to withdraw through a different method, check with live chat first.
Need more help?
If you have questions not covered in this FAQ, the myan98 support team is available 24/7 via live chat in Myanmar language. You can also send an email to [email protected].
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