myan98's Privacy Policy
Your privacy is our priority. This policy explains how we protect your data in a clear and transparent way.
Policy Introduction
myan98 is firmly committed to protecting the personal information of players in Myanmar. This Privacy Policy ("Policy") applies to all users of the myan98.mom website and its related services ("Services").
By continuing to use the Services, you are considered to have agreed to the terms set out in this Policy. We strongly ask that you read and understand this Policy before continuing to use the Services. Terms used in this Policy carry the same meanings as defined in the Terms and Conditions on our website.
We may revise and update this Policy from time to time. If significant changes occur, we will post a notice on the website. Continuing to use the Services after any changes have been made means you accept the updated Policy.
Information We Collect
myan98 only requests and collects information that is necessary to provide its services. The types of data we collect are as follows—
1.1 Personally Identifiable Information
Name, date of birth, Myanmar phone number, and email address provided when opening an account. A copy of your national ID or passport may be requested for KYC verification during deposits and withdrawals.
1.2 Financial Information
Deposit and withdrawal records, payment method details (KBZPay, Wave Money, AYA Pay, CB Pay), and payment reference numbers. We do not store full card numbers.
1.3 Technical Data
IP address, browser type and version, device type, operating system, and the time and duration of visits to the website are recorded automatically.
1.4 Gaming Data
Games played, betting history, bonus usage, and average play session duration are stored to improve our services and to support responsible gambling practices.
1.5 Communication Records
Conversations from Live Chat and support emails — stored for service quality improvement and reference purposes.
1.6 Voluntarily Provided Information
Additional data types you choose to provide when completing surveys, participating in campaigns, or updating your personal profile.
How We Collect Information
We obtain your data through the following methods—
- Direct Submission — Data you enter yourself when registering an account, making deposits or withdrawals, or contacting support.
- Automatic Collection — Technical data from log files, cookies, and browser fingerprints recorded when you visit the website.
- Third-Party Verification — Confirmation data may be received from payment service providers (KBZPay, Wave Money) for KYC checks.
- Cookies — Session cookies and persistent cookies are used to improve website usability and to resume gaming sessions where you left off.
How We Use Your Data
myan98 uses the data collected only for the following purposes—
To Provide Services
To handle account management, gaming services, deposits and withdrawals, and bonus offers.
Security and KYC
To prevent unauthorized access to your account and to carry out KYC verification and payment compliance obligations.
Customer Support
To provide responses via 24/7 Live Chat and email support, and to maintain records that help resolve inquiries.
Service Improvement
To troubleshoot website issues, conduct gaming analytics to improve games, and understand player preferences.
Responsible Gambling
To conduct gameplay pattern checks and, where needed, provide support related to responsible gaming.
Communications
To notify you of service announcements, upcoming promotions, and policy changes — in line with your preferences.
Data Security Measures
myan98 applies up-to-date technical measures to protect your data—
SSL Encryption
The entire website is protected with TLS/SSL encryption, so all payment and personal data is unreadable in transit.
Access Controls
Staff access to your data is restricted based on business need, and access logs are reviewed regularly.
Account Authentication
Strong password policies and additional verification steps are in place to prevent unauthorised access.
For your own security — choose a strong password, do not share it with anyone, and if you notice any suspicious activity, contact [email protected] immediately.
Cookies and Tracking Policy
What are Cookies
Cookies are small data files stored in your browser that help improve the website and make it run more smoothly. myan98 uses 3 types of cookies—
- Strictly Necessary Cookies — Required for the website to function properly (session management, security). These cannot be disabled.
- Performance Cookies — Collect aggregated information about how the website is used in order to improve it.
- Functional Cookies — Help remember your language selection and regional preferences.
You can disable cookies in your browser settings, but some services may no longer be available as a result.
Your Data Rights
Every myan98 player has the following rights regarding their data—
Right of Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request that inaccurate or incomplete data be corrected.
Right to Erasure
You can request deletion of your data in cases where there is no legal obligation to retain it.
Right to Restriction
You can request that data processing be temporarily paused in certain circumstances.
Right to Portability
You can export your data in a machine-readable format.
Right to Object
You have the right to object to the use of your data for specific purposes.
To exercise these rights, please contact us at [email protected] with proof of your identity. myan98 will do its best to respond to your request within 2 days of receiving it.
Data Retention Period
myan98 retains data only for as long as necessary to fulfil its purpose and meet legal requirements—
- Account Data — Kept for the duration the account is active, and may be retained after closure as required by law.
- Financial Records — May be retained for up to twelve years in line with financial accountability and audit requirements.
- Support Communications — Kept for up to one year after the interaction, for quality and record-keeping purposes.
- Marketing Data — Deleted immediately upon unsubscribing from marketing communications.
Data beyond its retention period is anonymised or securely deleted.
Users Under 21
myan98 services are for players aged 21 and above only. We do not knowingly collect personal data from anyone under 21. If we become aware that we have accidentally collected data from an underage individual, we will immediately delete that data and suspend the account. If you have any concerns about this, please contact us at [email protected].
Data Protection Contact
If you have any questions or requests regarding this Privacy Policy, please contact the myan98 support team (Data Protection) —
- Privacy Data Enquiries: [email protected]
- 24/7 Live Chat: Available directly on the website
- Response Time: We aim to handle data requests within 2 days